This is the front line. Our Reservations Department provides the initial response to telephone calls, emails and letters and is key to building good relationships with our clients. The team is in charge of the despatch of brochures and tour documents and has primary responsibility for our mailing list and database. Bookings, payments and invoices are processed within the Reservations Department, reporting to the Accounts Department. Reservations staff are the primary contact for Martin Randall Marketing in Brisbane. Working in this department provides an essential understanding of company ethos and the range of our activities. The tasks are numerous, constant and almost always have a direct relationship with the client.
To succeed in this role you need to be quick to learn and thorough, bright and articulate on the phone and in writing, flexible and a team-player.