Our Policies & Style

We use reliable and reputable airlines and try to choose the most convenient flying times and airports, although for many routes there is little choice of either.
Airlines often change flight schedules and sometimes cancel flights altogether. Such events are beyond our control and airlines are not obliged to offer compensation. If you are booking a connecting flight, you should buy tickets that allow for changes.
The ‘no flights’ option. We can provide a tour without the flights if you prefer – we give the price in each tour description – and you can make your own arrangements for international travel (and, where they are included, domestic flights). The only proviso is that you understand that the responsibility for joining the group is yours, and that the rest of the party cannot wait if you are delayed.

Martin Randall Travel was founded in 1988 by Martin Randall, a graduate of the Courtauld Institute of Art. There are now 28 staff. In addition, we work with some 100 freelance lecturers and tour managers.
There are two main strands to the business: small-group tours for a maximum of 22 participants, all accompanied by a lecturer. Each has a particular emphasis covering the visual arts, gardens, music, history, geology and gastronomy. Even the walking tours have a cultural focus. With around 160 tours each year, they constitute the largest area of our activities. Secondly there are the all-inclusive music festivals. These are festivals which we devise and organise ourselves in various cities or regions of Europe, and which now number four or five each year.
We are renowned for our first-rate client care and unobtrusive efficiency which leads to the highest levels of customer satisfaction. In 2009, for the third time in four years, Martin Randall Travel was Travel Company of the Year, based on customer satisfaction surveys among members of the Association of Independent Tour Operators. There are no hidden extras. The price covers nearly everything, including wine with meals and all tips. Our tours are considered good value for money. We do not levy surcharges for fuel or for any other reason.