Martin Randall Travel Ltd is a member of AITO, an association of specialist travel companies, most of which are independent and owner-managed. Admission is selective and members are subject to a code of practice which prescribes high standards of professionalism and customer care. To contact the Association visit www.aito.com or call 020 8744 9280.
Membership number: 5085
The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations (2018) for Martin Randall Travel, and in the event of their insolvency, protection is provided for:
– Non-flight packages
– Flight-inclusive packages that commence outside of the UK, which are sold to customers outside of the UK.
ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if transportation was included in your package. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Martin Randall Travel. In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company. You can access The Package Travel and Linked Travel Arrangements Regulations (2018) here.
Membership number: 5468
Most of the flight-inclusive holidays on this website are financially protected by the ATOL (Air Transport Operators’ Licence) scheme. When you make your first payment you will be supplied with an ATOL Certificate. Please check it to know what is covered in your booking. For more information about financial protection and the ATOL Certificate go to www.caa.co.uk/ATOLCertificate. In the unlikely event of our insolvency, the Civil Aviation Authority (CAA) will ensure that you are not stranded abroad and will arrange to refund any money you have paid us for an advance booking. See our booking conditions for further details. Financial protection for holidays that do not include a flight is provided by a bond held with ABTOT.
Membership number: 3622