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Please read our terms and conditions. You need to sign your assent to these booking conditions on the booking form.
1. Our promises to you
2. All we ask of you
3. Our contract with you
6. Passports and visas
7. If you cancel
8. If we cancel the tour
9. Safety and security
10. Financial protection
11. The limits of our liabilities
12. If we make changes
13. English Law
Our promises to you
We aim to be fair, reasonable and sympathetic in all our dealings with clients, and to act always with integrity.
We will meet all our legal and regulatory responsibilities, often going beyond the minimum obligations.
We aim to provide full and accurate information about our tours and festivals. If there are changes, we will tell you promptly.
If something does go wrong, we will try to put it right. Our overriding aim is to ensure that every client is satisfied with our services.
All we ask of you
We ask that you read the information we send to you.
Our contract with you
Our contract with you. From the time we receive your signed booking form and initial payment, a contract exists between you and Martin Randall Travel Ltd.
We reserve the right to refuse a booking without necessarily giving a reason. You need to have a level of fitness which would not spoil other participants’ enjoyment of the holiday by slowing them down. To this end we shall issue fitness requirements to all participants to self-assess their capability. Those participants who are unable to cope during the tour or festival may be required to opt out.
It is a requirement of booking that you have adequate holiday insurance. Full cover for medical treatment, including for your medical conditions, repatriation, loss of property and cancellation charges must be included. Insurance can be obtained from most insurance companies, banks, travel agencies and (in the UK) many retail outlets including Post Offices.
Passports and visas
British citizens must have valid passports for all tours outside the United Kingdom. For most countries the passport needs to be valid for six months beyond the date of the tour. If visas are required we will advise UK citizens about obtaining them. Nationals of other countries should ascertain whether visas are required in their case, and obtain them if they are.
If you cancel
If you have to cancel your participation on a tour, there would be a charge which varies according to the period of notice you give. Up to 57 days before the tour the deposit only is forfeited. Thereafter a percentage of the total cost of the tour will be due:
- Between 56 and 29 days: 40%
- Between 28 and 15 days: 60%
- Between 14 days and 3 days: 80%
- Within 48 hours: 100%
If you cancel your booking in a double/twin room or cabin but are travelling with a companion who chooses to continue to participate on the tour, the companion will be liable to pay the stipulated single supplement.
We take as the day of cancellation that on which we receive written confirmation of cancellation.
If we cancel the tour
We might decide to cancel a tour if at any time up to eight weeks before there were insufficient bookings for it to be viable. We would refund everything you had paid to us. We may also cancel a tour if hostilities, civil unrest, natural disaster or other circumstances amounting to force majeure affect the region to which the tour was due to go.
Safety and security
If the UK Foreign and Commonwealth Office advises against travel to places visited on the festival or tour, we would cancel or adjust the itinerary to avoid the risky area. In the event of cancellation before the festival or tour commenced we would give you a full refund.
Our tours and festivals subscribe to the health and safety legislation of the destination. In some parts of the world the law concerning seatbelts differs to the UK.
We provide full financial protection for our package holidays, by way of our Air Travel Organiser’s Licence number 3622. When you buy an ATOL protected flight inclusive holiday from us you receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where we aren’t able do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us (or your credit card issuer where applicable). You also agree that any such claims maybe re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
We provide full financial protection for our package holidays that do not include a flight, by way of a bond held by ABTA The Trade Association.
The limits of our liabilities
As principal, we accept responsibility for all ingredients of a tour, except those in which the principle of force majeure prevails. Our obligations and responsibilities are also limited where international conventions apply in respect of air, sea or rail carriers, including the Warsaw Convention and its various updates.
If we make changes
Circumstances might arise which prevent us from operating the festival or tour exactly as advertised. We would try to devise a satisfactory alternative, but if the change represents a significant loss to the festival or tour we would offer compensation. If you decide to cancel because the alternative we offer is not acceptable we would give a full refund.
These conditions form part of your contract with Martin Randall Travel Ltd and are governed by English law. All proceedings shall be within the exclusive jurisdiction of the courts of England and Wales.