Terms & Conditions and Privacy

Please read our terms and conditions. You will need to sign your assent to these booking conditions on the booking form.

Our promises to you
We aim to be fair, reasonable and sympathetic in all our dealings with clients, and to always act with integrity.

We will meet all our legal and regulatory responsibilities, often going beyond the minimum obligations. We aim to provide full and accurate information about our tours.
Changes will be communicated promptly. If something does go wrong, we will try to put it right. Our overriding aim is to ensure that every client is satisfied with our services.

All we ask of you
We ask that you read the information we send you.

Our contract with you
From the time we receive your signed booking form and initial payment, a firm contract exists between you and Martin Randall Travel Ltd. The deposit is non-returnable except in the special circumstances mentioned.

Eligibility
We reserve the right to refuse to accept a booking without necessarily giving a reason. You must have a level of fitness which would not spoil other participants' enjoyment of the tour by slowing them down. With this in mind, we do not accept bookings from anyone who would be aged 81 or over at the time of the tour (we make an exception for certain music festivals).

Prices & Payment
All prices are in Sterling. Please note we are only able to accept payments made in Sterling.

Insurance
You must have travel insurance to cover such things as medical treatment, repatriation, loss of property and cancellation charges. Insurance can be obtained from most insurance companies, banks, travel agencies and (in the UK) many retail outlets including post offices.

Passports and visas
British citizens must have valid passports for all tours outside the United Kingdom. For most countries, the passport needs to be valid for six months beyond the date of the tour. If visas are required, we will advise UK citizens about obtaining them. Nationals of other countries should ascertain whether visas are required in their case, and obtain them if they are.

If you cancel
If you have to cancel your participation on a tour, there will be a charge which varies according to the period of notice you give. Up to 56 days before departure the deposit only is forfeited. Thereafter a percentage of the total cost of the tour will be due:

Between 56 and 29 days: 40%
Between 28 and 15 days: 60%
Between 14 days and 3 days: 80%
Within 48 hours: 100%

We take as the day of cancellation that on which we receive written confirmation of cancellation.

If we cancel
If eight weeks or more before departure there are insufficient bookings for a tour to be viable, we might decide to cancel it. You would receive a full refund. We would also cancel if hostilities, civil unrest, natural disaster or other circumstances amounting to force majeure affect the region to which the tour was due to go.

Safety and security
If the UK Foreign and Commonwealth Office advises against travel to places visited on a tour, we would cancel the tour or adjust the itinerary to avoid the risky area. In the event of cancellation before the tour commenced, we would give you a full refund. We would also treat sympathetically a wish to withdraw from a tour to a troubled region even if the FCO does not advise against travel there.

The limits of our liabilities
We accept responsibility for most of the ingredients of a tour, though there may be a failure or improper performance of some services attributable to unforeseeable circumstances beyond our control, and for these we may not be liable. Our obligations and responsibilities are also limited where international conventions apply in respect of air, sea or rail carriers.

If we make changes
Circumstances sometimes arise which prevent us from operating a tour exactly as advertised. We would try to devise a satisfactory alternative, but if the change represents a significant loss to the tour we would offer compensation or give a full refund if you decide to cancel because the alternative is not acceptable.

English Law
These conditions form part of your contract with Martin Randall Travel Ltd and are governed by English law. All proceedings shall be within the exclusive jurisdiction of the courts of England and Wales.


Privacy and data security

Our principles
We do our utmost to protect your privacy. We ensure that we have appropriate physical and technological security measures in place to protect your information, and that when we outsource any processes that the service provider has necessary security accreditations.

1. We collect and use individual client details only where we have legitimate business reasons and are legally entitled to do so.

2. We are transparent in our dealings with you as to what information about you we will collect and how we will use your information.

3. We use personal data only for the purpose(s) for which they were originally collected.

How we use your information
We collect information on our clients through registration and use of the website, through cookies, where you choose to disclose data when requesting a brochure, signing up to receive marketing e-mails, or booking a small-group tour or music festival.

The minimum information we need to register a user is an e-mail address. We ask further questions for different services. Unless stated, all registration questions are compulsory.

We may also ask some further, voluntary questions during registration for certain services (for example, the destinations or themes of holidays you are most interested in) so we can gain a clearer understanding of our users. This also enables us to personalise services for our clients.

Updating your personal information
Update personal information and marketing preferences at any time in the ‘Account’ section. You can get to this page from most pages on the site - simply click on the ‘Alumni login’ link in the top right-hand corner of the screen.

Your profile and booking history in the Alumni is password protected and only available to you.

Who we share data with
The information you supply us with is passed on to hotels, airlines, restaurants and other suppliers. It may also be provided, either by us or by the suppliers, to public authorities such as banks and credit card companies, customs or immigration if required by them, or as required by law. We only pass on what is necessary.

We do not share your personal information with others for marketing purposes.

Use of Cookies
We use cookies for a number of reasons:

1. For statistical purposes to track how many individual unique users we have and how often they visit our websites. We collect data listing which of our pages are most frequently visited and by which types of users and from which countries.

2. Placing cookies* on your computer means we can remember your Alumni login details so you do not have to re-enter them should you re-visit our website.

*Cookies are small text files stored by the browser on your computer, tablet or mobile device. Websites are able to read and write these files, allowing them store things such as personalisation details or user preferences. You can think of cookies as providing a "memory" for the website, enabling it to recognise a user and respond appropriately. Each web domain can only access cookies stored by that specific web domain, meaning that only Martin Randall Travel servers can access the cookies set by the martinrandall.com domain. By using martinrandall.com you are agreeing to the use of cookies as described.

If you have any questions about privacy and data security please contact us on +44 (0)20 8742 3355.