Welcome to the Martin Randall Travel recruitment page. We are always interested to hear from people who are looking for work either in our office or as lecturers and tour managers on our holidays.
Client Relationship Assistant
Tour managing for Martin Randall Travel
Who we are and who we are looking for
Martin Randall Travel is the UK’s leading cultural tour operator, specialising in tours across the UK and Europe, the Middle East, India and The Americas. We also organise our own early music festivals in European cities for audiences of up to 300 and run a programme of London Days.
Thorough research, careful prospecting, meticulous attention to detail and empathy with our clients underpins everything we do. We think constantly of adding extra value, of going beyond merely what is expected. Of all our resources our staff and lecturers are our greatest asset.
We try to choose people for a particular post with the appropriate academic qualifications and work experience. But much greater weight is given to an assessment of their intelligence, humanity, empathy, imagination, conscientiousness and humour.
We allow people to grow and develop and to accumulate skills, capability and wisdom. And on the whole we succeed, with the result that we have unquestionably the strongest team in the cultural travel business.
More about us
Our office staff
All our staff are trained in the skills we consider essential for working at MRT. These include front line response, administrative excellence, selling and product knowledge. We are all involved in representing the company, from a simple phone call to a client to attending industry events, to accompanying tours and music festivals.
The departments within our office are interdependent, and many staff carry out roles in more than one area of the business.
Client Relationship Department
This is the front line. Our Client Relationship Department provides the initial response to telephone calls, emails and letters and is key to building good relationships with our clients. The team is in charge of the despatch of brochures and tour documents and has primary responsibility for our mailing list and database. Bookings, payments and invoices are processed within the Client Relationship Department, reporting to the Accounts Department. Client Relationship staff are the primary contact for Martin Randall Australasia in Brisbane. Working in this department provides an essential understanding of company ethos and the range of our activities. The tasks are numerous, constant and almost always have a direct relationship with the client.
To succeed in this role you need to be quick to learn and thorough, bright and articulate on the phone and in writing, flexible and a team-player.
Our Operations Department ensures that all the component parts of our holidays are in place. This is achieved only through assiduous attention to detail and effective time planning.
Operators deal largely, though not exclusively, with our suppliers (hotels, restaurants, airlines, rail companies, coach companies, ground handlers, museums, wineries, embassies, box offices, village priests, local guides, private homes, gardens, archaeological sites.) The work can begin up to two years before the holiday begins and the operator retains responsibility to the day the holiday ends. They ensure the lecturer and tour manager are fully briefed and compile the documents distributed to clients for the tour. Each tour is assigned an Operator and so everyone has exposure to the full range of tasks.
Teams of Operators run our large-scale music festivals. These are complex projects for up to three hundred clients and are innovative and exciting both for the audience and the staff involved. In addition to the tasks attached to operating small group tours can be added those of managing a music festival: contracting artists, transporting instruments, sourcing venues for concerts and receptions, chartering ships, dealing with lighting technicians and caterers.
Understanding our destinations and how our holidays work is essential and we encourage our Operators to accompany at least one tour or festival each year and to join familiarisation trips organised by tourist offices or overseas agents. They also undertake the prospecting needed to introduce new holidays to our programme.
Operators are responsible for costing our holidays, keeping to budget, and for proofing the text in the brochures and on our website.
We work with around forty countries across Europe and the Middle East, and the USA and wherever possible deal in the language of the destination. We are interested in people with fluency in Italian, German, French or Spanish, with a proven interest in the subject matter of our holidays: the visual arts, architecture, early and classical music, the Arab world. You need to be conscientious, able to think on your feet, cope with high volumes of detail, happy to be an ambassador for the company and be able to smile come what may.