This website may ask your browser to store cookies. See our Cookies Policy for more information about our use of cookies.

Back to news index

Covid-19 and how it affects your booking

last updated on 19/04/21

 


On 22nd February, Boris Johnson set out the UK government’s ‘roadmap’ for easing lockdown restrictions with the resumption of travel dependent on the review to be carried out by the Global Travel Taskforce. This review has now been published and can be read here. A further announcement will be made in early May to tell us which countries we will be permitted to visit and under what conditions.

Our overseas tours

Although theoretically travel beyond the UK could resume in some form from 17th May, we already know that the levels of Covid-19 in the countries we are due to visit in May and June are likely to make that impossible, and indeed we have already taken steps to cancel most tours and events in these months.

Instead, we are looking to July and beyond. We will continue to contact everyone who holds a booking about 10 weeks before departure to provide an update. We also ask you to contact us if you have any questions or concerns ahead of this time.

Our tours and events within the UK

Hotels, restaurants and some sites in the UK are due to reopen fully from 17th May. However, it is not until 21st June that all restrictions should be lifted allowing us to operate our itineraries more freely. For that reason, we are cancelling all events departing up to 21st June. Those scheduled to run at the very end of the month may yet happen, and we are in touch with those who have a booking.

Our programme for 2021 and 2022

You can see our whole programme for 2021 – tours for small groups, Martin Randall Festivals, Culture Days, Chamber Music Breaks, Symposia, our online lecture series – here. We will continue to add to the list in the coming weeks. We are also launching tours for 2022 on a daily basis, and you can book immediately.

Please note that the ‘spaces remaining’ indication on our tour pages cannot be relied upon at the moment as clients currently booked may not travel. For up-to-date information on availability please contact us

When we cancel a tour

When we cancel a tour, festival, music break, culture day, you are entitled to a cash refund, as long as you are still booked on it at the time of cancellation. However, we are asking clients to consider transferring to a future event in 2021 or 2022. This will help to secure Martin Randall Travel’s future more than any other intervention. Alternatively, we can offer a Refund Credit Note. The value would equate to the sum you have paid us and is protected by our ABTA bond or ATOL licence. It gives you time to make a decision about future travel plans. For further information and guidance, please see ABTA - The Travel Association.  

If you wish to cancel a booking on a tour that is currently due to run later this year, we ask you to contact us to discuss your concerns. We would welcome the opportunity to talk through the options and explain our position on cancellation charges.

Thank you very much for your ongoing understanding.