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Advice from MRT on the Coronavirus (Covid-19) outbreak

last updated on 11/08/20

 


Travel restrictions in some parts of the world have eased in recent weeks and we are working hard to assess which of our tours, festivals and London Days can run safely, and as planned, this Autumn. As you know, the situation is fluid and therefore we are following developments closely. Please click here to see further information on how we will resume travelling. Please also call or e-mail us if you have any concerns or questions.

August and September

For the most part, tours and festivals in August and September have been, or are being cancelled, with a final decision being made four weeks before departure. For those booked, we have already contacted you to explain your options. However, we are pleased to say that there are exceptions (within the UK and to Italy predominantly), so if you are keen to travel please contact us to find out what is running. We are also confident we can run a selection of our London Days.

October and November

For tours in these later months, we are contacting you about ten weeks before departure with an update on whether the tour is likely to run or not. Again, your options are explained at this point. At the moment, we intend to run our festival Venice: Pageantry & Piety from 2–7 November, and we will also be running some London Days.

December

We have eight tours over the Christmas period. At the moment we are hopeful these will run as planned, but similarly to the above, we will contact you ten weeks beforehand to provide an update.

When we cancel a tour

When we cancel a tour, festival or London Day, you are entitled to a cash refund, as long as you are still booked on it at the time of cancellation. However, we are asking clients to consider transferring to a future event, this year or next. The majority for 2021 are now on sale and you can see a full list here. Alternatively, we can offer a Refund Credit Note. This would be for the same value as any monies paid to us, and is protected by our ABTA bond or ATOL licence. It gives you time to make a decision about future travel plans. For further information and guidance, please see ABTA - The Travel Association.  

If you wish to cancel a booking on a tour that is currently due to run later this year, we ask you to contact us to discuss your concerns. We would welcome the opportunity to talk through the options and explain our position on cancellation charges.