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Advice from MRT on the Coronavirus (Covid-19) outbreak

last updated on 25/01/21

 


Imminent tours and events

With the ongoing travel restrictions and now the lockdown across the UK, all tours in January, February and March have been, or will sadly be cancelled. For those booked, we will be contacting you imminently, if we have not already, to explain your options. The one possible exception to this is our chamber music break at The Castle Hotel with The Elias Quartet, which we may yet succeed in running. 

Tours in April and beyond

We are following developments closely and will contact those booked about ten weeks before departure with an update. Meanwhile, click here to see further information on how we have responded to the Covid pandemic, and the policies we will continue to implement in 2021. Please call or e-mail us if you have any questions.

The vast majority of our tours and festivals for 2021, as well as our online lecture series, are now on sale and you can see a full list here. We are also beginning to launch our tours for 2022 and you can book immediately. Our new programme of Culture Days is online, and will continue to add Days as we move through the year. Please note that the ‘spaces remaining’ indication on our tour pages cannot be relied upon at the moment as clients currently booked may not travel. For up-to-date information on availability please contact us

When we cancel a tour

When we cancel a tour, festival or Culture Day, you are entitled to a cash refund, as long as you are still booked on it at the time of cancellation. However, we are asking clients to consider transferring to a future event in 2021 or 2022. This will help to secure Martin Randall Travel’s future more than any other intervention. See the list here. Alternatively, we can offer a Refund Credit Note. The value would equate to the sum you have paid us and is protected by our ABTA bond or ATOL licence. It gives you time to make a decision about future travel plans. For further information and guidance, please see ABTA - The Travel Association.  

If you wish to cancel a booking on a tour that is currently due to run later this year, we ask you to contact us to discuss your concerns. We would welcome the opportunity to talk through the options and explain our position on cancellation charges.

Thank you very much for your understanding.