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Covid-19 and how it affects your booking

last updated on 15/06/21

 


On 17th May 2021 travel within the UK and from the UK overseas was allowed to resume. The UK government has published its ‘traffic light’ system to give a steer on the Covid-19 situation in each country around the world, and the conditions with which we need to comply should we travel to them. It is available here.

In brief, ‘green’ countries do not require a period of quarantine on return to the UK; ‘amber’ countries do (10 days at home); ‘red’ countries also (in a hotel at the traveller’s expense). In all cases, testing is a requirement, to varying degrees.

The traffic light system will be reviewed every three weeks and changes made as necessary. There is an expectation that more countries will be added to the ‘green’ list by the height of the UK summer.

We stress that the traffic light system is not always aligned to the travel advice issued by the UK Foreign, Commonwealth & Development office (FCDO), and that it is the latter’s advice to which we must legally adhere. Therefore, we will not be able to operate a tour to a country or region if the FCDO advises against all but essential travel, no matter the colour assigned to it by the traffic light system.

Below we outline our intentions for the coming months, bearing in mind that the guidance we follow is for UK nationals. We encourage those of you travelling from elsewhere to contact us.

Our tours and events within the UK

We are pleased to confirm that our UK tours have resumed. We will contact participants on each tour about 10 weeks before departure with an update.

Our Culture Days have also started up again. See here for details.

For our larger-scale events – The Divine Office, Tudor Encounters, Chamber Music Breaks – we are still gathering all relevant information, but things look promising as they currently stand. Again, we will be in touch about 10 weeks before the event begins.

Overseas tours

Very sadly, we have taken the decision to cancel all overseas tours due to run in July.

It is possible we will be able to run some tours in August, and we hope many more from September, FCDO travel advice permitting. As mentioned, there is an expectation that some destinations will turn green from amber and amber from red before a decision has to be made. Whatever the designation, we will contact everyone who holds a booking about ten weeks before departure to provide an update.

Throughout all of this, we ask you to contact us if you have any questions or concerns.

Our programme for 2021 and 2022

You can see our programme for the remainder of 2021 – tours for small groups, Martin Randall Festivals, Culture Days, Chamber Music Breaks, Symposia, our online lecture series – here. Our programme for 2022 is hereWe will continue to add to the list in the coming weeks and you can book immediately.

Please note that the ‘spaces remaining’ indication on our tour pages cannot be relied upon at the moment as clients currently booked may not travel. For up-to-date information on availability please contact us

When we cancel a tour

When we cancel a tour, festival, music break, culture day, you are entitled to a cash refund, as long as you are still booked on it at the time of cancellation. However, we are asking clients to consider transferring to a future event in 2021 or 2022. This will help to secure Martin Randall Travel’s future more than any other intervention. Alternatively, we can offer a Refund Credit Note. The value would equate to the sum you have paid us and is protected by our ABTA bond or ATOL licence. It gives you time to make a decision about future travel plans. For further information and guidance, please see ABTA - The Travel Association.  

If you wish to cancel a booking on a tour that is currently due to run later this year, we ask you to contact us to discuss your concerns. We would welcome the opportunity to talk through the options and explain our position on cancellation charges.

Thank you very much for your understanding.