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Booking conditions

Before booking, please refer to the FCO website to ensure you are happy with the travel advice for the destination(s) you are visiting:

You need to sign your assent to these booking conditions:

1. Our promises to you
2. All we ask of you
3. Our contract with you
4. Eligibility
5. Insurance
6. Passports and visas
7. If you cancel
8. If we cancel the tour
9. Safety and security
10. Seatbelts
11. The limits of our liabilities
12. If we make changes
13. English Law
14. Financial protection

Our promises to you

We aim to be fair, reasonable and sympathetic in all our dealings with clients, and to act always with integrity.

We will meet all our legal and regulatory responsibilities, often going beyond the minimum obligations. We aim to provide full and accurate information about our holidays. If there are changes, we will tell you promptly.

If something does go wrong, we will try to put it right. Our overriding aim is to ensure that every client is satisfied with our services.

All we ask of you

That you read the information we send to you.

Specific terms

Our contract with you. From the time we receive your signed booking form and initial payment, a contract exists between you and Martin Randall Travel Ltd.

Eligibility. We reserve the right to refuse to accept a booking without necessarily giving a reason. You need to be in good health, free of infectious or contagious illness, and have a level of fitness which would not spoil other participants’ enjoyment of the holiday by either infecting them or slowing them down – see Fitness. To this end we ask you to take the tests described. By signing the booking form you are stating that you have met these fitness requirements. If during the tour it transpires you are not able to cope adequately, or are ill, you may be asked to opt out of certain visits, or be invited to leave the tour altogether. This would be at your own expense.

Insurance. It is a requirement of booking that you have adequate holiday insurance. Cover for medical treatment, repatriation, loss of property and cancellation charges must be included. If you are making your own flight/travel arrangements, please ensure you have insurance in place that protects you in the unlikely event of Martin Randall Travel cancelling the tour.

Passports and visas. British citizens must have valid passports for all tours outside the United Kingdom. For most countries the passport needs to be valid for six months beyond the date of the tour. If visas are required we will advise UK citizens about obtaining them. Nationals of other countries should ascertain whether visas are required in their case, and obtain them if they are.

If you cancel. If you have to cancel your participation on a tour, there would be a charge which varies according to the period of notice you give. Up to 57 days before the tour the deposit only is forfeited. Thereafter a percentage of the total cost of the tour will be due:

- between 56 and 29 days: 40%

- between 28 and 15 days: 60%

- between 14 days and 3 days: 80%

- within 48 hours: 100%

If you cancel your booking in a double or twin room or cabin but are travelling with a companion who chooses to continue to participate on the tour, the companion will be liable to pay the stipulated single supplement.

We take as the day of cancellation that on which we receive written confirmation of cancellation.

If we cancel the tour. We might decide to cancel a tour if at any time up to eight weeks before there were insufficient bookings for it to be viable. We would refund everything you had paid to us. We may also cancel a tour if hostilities, civil unrest, natural disaster or other circumstances amounting to force majeure affect the region to which the tour was due to go.

Safety and security. If the UK Foreign and Commonwealth Office advises against travel to places visited on a tour, we would cancel the tour or adjust the itinerary to avoid the risky area. In the event of cancellation before the tour commenced we would give you a full refund. We would also treat sympathetically a wish to withdraw from a tour to a troubled region even if the FCO does not advise against travel there.

Seatbelts. Our tours and festivals subscribe to the health and safety legislation of the destination. In some parts of the world the law concerning seatbelts differs to the UK.

The limits of our liabilities. As principal, we accept responsibility for all ingredients of a tour, except those in which the principle of force majeure prevails. Our obligations and responsibilities are also limited where international conventions apply in respect of air, sea or rail carriers, including the Warsaw Convention and its various updates.

If we make changes. Circumstances might arise which prevent us from operating a tour exactly as advertised. We would try to devise a satisfactory alternative, but if the change represents a significant loss to the tour we would offer compensation. If you decide to cancel because the alternative we offer is not acceptable we would give a full refund.

English Law. These conditions form part of your contract with Martin Randall Travel Ltd and are governed by English law. All proceedings shall be within the exclusive jurisdiction of the courts of England and Wales.

Financial protection. We provide full financial protection for our package holidays which include international flights, by way of our Air Travel Organiser’s Licence number 3622. When you buy an ATOL protected flight inclusive holiday from us you receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. Most of the flights and flight-inclusive holidays in this brochure are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed in this brochure. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. In order to be protected under the ATOL scheme you need to be in the UK when you make your booking and/or one of the flights you take must originate or terminate in the UK with the group.

We provide full financial protection for our package holidays that do not include a flight, by way of a bond held by ABTA The Travel Association.

We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where we aren’t able do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us (or your credit card issuer where applicable). You also agree that any such claims maybe re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.