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Operations Assistant for tours in the UK, Europe and beyond with fluency in German and/or Italian

This stimulating, administrative Operations Assistant role, is largely concerned with helping to ensure that all the component parts of our tours or festivals in over 40 countries worldwide are in place:

– Booking hotels, transport (flights, trains, coaches), restaurants, visits.

– Collaborating with suppliers (ground handlers, museums, box offices, local guides, private homes, gardens, archaeological sites, churches, wine producers).

– Answering the phone.

– Briefing the tour leaders; compiling their documents; giving feedback.

– On our music festivals: contracting artists, sourcing venues, chartering ships, dealing with lighting technicians and caterers.

– Costing tours; keeping to budget.

– Keeping reading lists, background information, reference material up-to-date.

– Proofing brochure text and website content.

– Travelling on company business: prospecting hotels, attending trade fairs, tour managing.

The role is also client-facing:

– Giving advice on different holidays, checking availability, taking bookings, switch-selling.

– Updating the database and working with the website.

– Proofing client documents.

– Attending client events.


– Excellent spoken and written English (mother-tongue standard).

– Fluency in German and/or Italian.

– Humanities undergraduate degree (or equivalent) and preferably one year’s work experience.

– Knowledge of and genuine interest in the arts (classical music, art, architecture, archaeology).

– Efficient and flexible with proven ability to work to deadlines and pay attention to detail.

– A valid driving licence is desirable.

Salary: £25,000 per annum plus benefits including travel insurance, museum membership, pension scheme.

Start date: March 2020.

To apply, e-mail your covering letter and CV to with the subject as 'Operations Assistant'.

Closing date: Friday, 13th March 2020.